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Certified Contractors Network Code of Ethics
CCN Members have pledged to observe the highest standard of integrity, frankness and professional responsibility in dealing with their owner clients.
- By making no false promises or claims in advertising.
- By providing professional courteous reception when the owner calls with an inquiry, or request for bid.
- By keeping appointments at the agreed scheduled time. (If a conflict arises to call the owner and rescheduled prior to appointment.)
- By providing a professional appraisal of the Owner's needs.
- By providing written specifications for the required project according to manufacturer specifications and industry standards.
- By encouraging only projects that are structurally and financially sound.
- By being licensed by local authorities and following local requirements.
- By being a certified Installer by manufacturers when applicable.
- By providing proof of insurance to owners.
- By providing customer reference list to owners.
- By fulfilling contract obligations.
- By providing manufacturer's long term warranty when applicable.
- By providing contractor labor warranty.
- By maintaining communications with the owner regarding any changes in schedule, scope of work or unforeseen conditions.
- By providing safe work conditions according to OSHA guidelines or industry standards.
- By being professionally responsive to owner service calls.
- By attending continuing education programs.
- By aspiring towards 100% owner satisfaction.
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